Privacy policy

Effective Date: 2025‑08‑07 | Next Review: 2026‑02‑07
Applies To: Customers and visitors in Canada (Ontario)

1. Overview

This Privacy Policy explains how Dawnbird Inc. collects, uses, discloses and protects personal information when you visit or shop on our website, purchase our products, communicate with us, or otherwise interact with our services.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, as it evolves, the proposed Consumer Privacy Protection Act (CPPA).
By using our website or providing personal information, you consent to the practices described here.

2. What We Offer

Our offerings include roasted coffee beans (multiple origins and blends), ground coffee, tea and matcha, and branded merchandise (e.g., mugs and cups). We may launch subscription services.
Personal information is collected only as needed to supply these products and services.

3. Key Terms

Personal Information: Information about an identifiable individual, such as name, address, email, phone number, payment details and order history.
Cookies: Small text files placed on your device to remember preferences and analyze website traffic.
Third‑Party Processor: External service providers (e.g., Shopify, payment gateways) that process personal information on our behalf.

4. What Personal Information We Collect

We collect the following types of personal information:

Information you provide: When you create an account, place an order, sign up for subscriptions, join marketing lists, or contact customer service. This includes name, billing and shipping address, email, phone, and payment information.
Automatically collected information: Log data such as IP address, device type, browser type, pages viewed and cookies for analytics and functionality.
Information about gift recipients: Names and addresses provided for gift delivery. We use this information only to fulfill the order.

5. How We Use Your Information

We use your personal information to:

Process orders, payments and deliveries.
Provide customer support and respond to inquiries.
Send transactional communications (order confirmations, subscription reminders) and marketing messages (with you opt‑in consent).
Improve our website and services through analytics.
Meet legal obligations and prevent fraud.
We will not sell or rent your personal information. We may share it with third‑party processors (e.g., Shopify, payment gateways) solely for the purposes outlined here. We may also disclose information if required by law or to protect our rights and the safety of ours.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, facilitate checkout, and analyze site usage. You can control cookies through your browser settings; however, disabling cookies may affect functionality. Our cookie banner allows you to manage consent for optional analytics cookies.

7. Data Retention and Security

We retain personal information for as long as necessary to fulfill the purposes above and to meet legal and tax requirements (generally seven years). We implement security measures such as SSL encryption, secure password protocols and limited access to personal data. While we strive to protect your information, no system is 100% secure.
Customers may access, correct or update their personal information via their account or by contacting us. We will respond within 30 days.

8. Your Choices

You may opt out of marketing emails at any time by clicking the “unsubscribe” link or contacting us. You may request deletion of your account; we will anonymize or delete data unless retention is legally required.
If we plan to use your information for a new purpose, we will request additional consent.

9. International Transfers

Our service providers may be located outside Canada (e.g., U.S.‑based email platforms). When personal information is stored or processed in other countries, it may be subject to foreign laws and accessible to authorities in those jurisdictions. We take steps to ensure adequate protections in such cases.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be notified via email or a banner on the website. The “Effective Date” above indicates when the policy was last updated. Continued use of our services after changes constitutes acceptance.