Privacy policy

Effective Date: 2026-08-21 Applies To: Customers and visitors in Canada

1. Overview

This Privacy Policy explains how Dawnbird Inc. collects, uses, discloses and protects personal information when you visit or shop on our website, purchase our products, communicate with us, or otherwise interact with our services.

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. What We Offer

Our offerings include roasted coffee beans (multiple origins and blends), ground coffee, tea and matcha, and branded merchandise (e.g., mugs and cups). We may launch subscription services.

Personal information is collected only as needed to supply these products and services.

3. Key Terms

Personal information: information about an identifiable individual, such as name, address, email, phone number, payment details and order history.

Cookies: small text files placed on your device to remember preferences and analyse website traffic.

Third-party processor: an external service provider, such as Shopify or a payment gateway, that processes personal information on our behalf.

4. What We Collect

Information you provide: when you create an account, place an order, join our mailing list or contact us — name, billing and shipping address, email, phone, and payment information.

Information collected automatically: log data such as IP address, device type, browser type, pages viewed, and cookies used for analytics and site functionality.

Information about gift recipients: names and addresses you provide for gift delivery. We use this only to fulfil the order.

5. How We Use It

To process orders, payments and deliveries; to provide customer support and respond to enquiries; to send transactional messages such as order confirmations; to send marketing messages where you have opted in; to improve our website and services through analytics; and to meet legal obligations and prevent fraud.

We do not sell or rent your personal information. We share it with third-party processors such as Shopify and our payment gateway solely for the purposes above. We may also disclose it where required by law, or to protect our rights and the safety of others.

6. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, keep you signed in, support checkout, and analyse how the site is used. You can control cookies through your browser settings; disabling them may affect how the site works.

7. Retention and Security

We retain personal information for as long as necessary to fulfil the purposes above and to meet legal and tax requirements (generally seven years). We implement security measures such as SSL encryption, secure password protocols and limited access to personal data. While we strive to protect your information, no system is 100% secure.

You may access, correct or update your personal information via your account or by contacting us. We will respond within 30 days.

8. Your Choices

You may opt out of marketing emails at any time by clicking the "unsubscribe" link or contacting us. You may request deletion of your account; we will anonymise or delete data unless retention is legally required.

If we plan to use your information for a new purpose, we will request additional consent.

9. International Transfers

Some of our service providers are located outside Canada. Where personal information is stored or processed in another country it may be subject to that country's laws and accessible to its authorities. We take steps to ensure adequate protection.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be notified via email or a banner on the website. The Effective Date above indicates when the policy was last updated.