Refund policy

Effective Date: 2026-08-21 Applies To: Retail customers in Canada

1. Overview

This policy outlines how you can return products purchased from Dawnbird INC and request refunds. Our goal is to handle returns fairly while maintaining the freshness and integrity of our products.

2. What This Policy Covers

The policy applies to coffee (roasted beans and ground), tea and matcha, and branded merchandise. Gift cards and promotional codes are also addressed.

3. Return Eligibility

Coffee, Tea and Edible Products: All edible products are final sale and non‑refundable. Due to freshness and food safety concerns, we do not accept returns or exchanges of roasted coffee, ground coffee, tea, matcha or other consumables. If you receive the wrong item or a defective product, contact us within 14 days of delivery for resolution.

Equipment and Merchandise: Unused brewing equipment and branded merchandise in their original packaging and condition may be returned within 30 days of delivery. You must provide the order number or receipt. Items must be unused, undamaged and include all parts.

Gift Cards & Promotional Codes: Gift cards and promotional codes are non‑refundable and cannot be exchanged for cash.

4. Defective or Incorrect Items

If a product is defective, or if we sent you the wrong item, email support@dawnbird.coffee within 14 days of delivery with your order number, a description of the problem, and photographs (if applicable) where the product or its packaging is damaged.

We will offer a replacement or a refund, and we will cover return shipping.

We will confirm the return and give you shipping instructions before you send anything back. Returns without prior authorization will not be accepted.

5. Inspections and Refunds

We will email you once we have received and inspected a return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take longer to show it.

6. Exchanges

For equipment and merchandise, please return the item under section 4 and place a new order. We do not hold items for exchange.

7. Cancelling or Changing an Order

We roast to order. If you want to cancel or change an order, email support@dawnbird.coffee with "Cancellation" in the subject line and your order number.

If we receive your message before your coffee has been roasted, we will cancel the order and refund you in full. Once your coffee has been roasted for you, we cannot cancel the order.

8. Exceptions & Special Cases

Customized Products: We do not currently offer customization. Should we do so in future, customized products would be non‑returnable unless defective.
Wholesale Orders: Returns for wholesale or B2B sales are subject to separate terms (see Wholesale/B2B Addendum below).